“I am an accredited Professional Trustee with eight appointments. Two of my schemes have Quantum Advisory appointed to provide Actuarial, Administration and Secretarial services.
Quantum Advisory provides an excellent service for these schemes which have over 1,000 members between them. The largest scheme has a complex history with many sections relating to years of merging and benefit changes. Our original selection process was detailed and rigorous and Quantum scored very highly. We have structured our Trustee board with subcommittees and require high quality advice and guidance for each subcommittee to be effective.
I believe that the reason Quantum Advisory meet and exceed our requirements is threefold:
1) The quality of their staff across the whole firm.
2) Investment in good systems, which has been proven by their seamless transition to home working during the COVID-19 pandemic.
3) Commitment to accurate, timely completion of each task.
I would be happy to recommend Quantum Advisory to any Defined Benefit Pension Scheme seeking alternative service providers for Actuarial, Administration, Secretarial and Investment Consultancy services.”
"I find Quantum to be pragmatic and helpful advisers, always looking for solutions and the best outcomes for members and clients.
The people work well as a team and whilst remaining professional at all times, are also good company and easy to work with."
"Dear Mr. Fiddow,
I hope you and your colleagues at Quantum Advisory are well and coping with the current 'lockdown' in Wales. We are experiencing the same in England.
I wanted to e-mail you to offer my most sincere thanks for the speedy and efficient manner in which your company have established my pension arrangements from 29/01/2021. Also, my personal thanks for the polite and detailed way in which you responded to my telephone calls. As I stated last time we spoke, I consider Quantum Advisory's manner in its relations with clients is both effective and an example to be followed by other organisations.
Thank you and your colleagues again for all you and they have done for me.
Best wishes for the future"
"I found the experience smooth, quick and efficient. Your staff - one member in particular - were both professional, helpful and tolerant of my questioning. It was refreshing to meet a person that was as good as their word - in that they completed what they said they would, when they said that they would and in a timely and no-fuss manner - so a massive thank you to Richard. So thank you Quantum for your guidance, tolerance and professionalism."
"James was very helpful in answering my questions, both on my previous enquiry in transferring the pension, and when I opted to take my pension early. Thank him and your team for the ease of the whole process."
"In several dealings with QA over the last few years. I have found the service absolutely first class. So many businesses these days fall short (below expectations). It's very refreshing to deal with an organisation like QA."
"I was fully informed in a timely manner at each state of the process. Response to requests and instructions were quickly forthcoming and with feedback. A very professional, customer service orientated operation. Thank you."
"Thank you for such a speedy and efficient service. Your staff members are very courteous and knowledgeable and I am very happy with the service. Special mention for Georgina and Sharon. Thanks."
“I have mainly been dealing with Paul Graham, I have found him very professional, courteous and knowledgeable. Quantum has been professional, reliable unlike other companies I have dealt with.”
“I would like to express my sincere thanks to Danny McGovern, Alex Winter and Camille Lambert who all answered my questions in a professional and patient manner.”
“I have just got round to reading the December Newsletters (Issue 5) for both of our schemes. I have a number of pensions and therefore receive a number of newsletters all of which are inferior to your excellently presented newsletters. I congratulate your staff, the Trustees, and the Company for producing such bright, well laid out, informative, and readable newsletters.”
“C.C.F began working with Quantum on 1 September 2014 and we were very impressed by their professionalism in transferring over from our previous pension advisers in a relatively seamless manner.
Their approach to pension administration is refreshing; we deal with a small number of staff who are conscientious, always available and who deal with any issues in a timely manner.
We have just gone through the turbulent process of our triennial valuation, which Quantum processed efficiently and in a way which enabled us to clearly understand the methodology used and what impact the valuation would have on our business. I would not hesitate to recommend Quantum to any business.”
“We have worked with Quantum since 2010 when we moved from our previous consultants with the aim of obtaining a more personal, cost efficient service. We have certainly achieved our aim.
The Quantum team have taken the time to get to know our business and understand our aims. From actuarial advice to investment advice right through to administration we have been extremely impressed with the professionalism, efficiency and thoroughness of all the teams involved. We would have no hesitation in recommending them to future clients.”